How to Create a JPay Account

Creating a JPay account is more than just another item on your to-do list. It’s a way to stay connected with your incarcerated loved one, make payments, send money, and so much more. With a wide array of convenient services for family and friends of incarcerated individuals, JPay is the go-to solution for many. Stick around, and I’ll walk you through how to create a JPay account from start to finish.

Why Choose JPay?

Services You Need

JPay is a private company that offers payment solutions for offenders and provides relevant products and services to a broad range of correctional facilities across the country. From money transfers to email services, JPay offers what you need to manage your finances and stay in touch with an incarcerated individual.

It’s Secure

You read that right! JPay is a secure platform, that offers you peace of mind while you interact with your incarcerated loved one.

First Steps to Set Up a JPay Account

Initial Registration

First things first, you need to create a user account. Hop onto the JPay website, and look for the “Sign Up” option. You’ll be asked to enter your email address and create a password. Note that your password should be 8-16 characters long, including both upper and lower case letters and even some special characters for that extra layer of security.

Video Guide

Download the JPay App

Why restrict yourself to a computer when you can have JPay in your pocket? Download the JPay app from your app store to make things even more convenient.

How to create a JPay account on the App

Login into JPay

Already set up a JPay account? Great! Just head to or open your JPay app and enter the email address and password you used to create your account. Voilà, you’re in!

Making Payments and Transfers

Money Transfer

Need to send money to an inmate? JPay allows you to do just that! After you’ve logged in, you can easily transfer money to an inmate’s trust account using various payment methods, including card payments and even cash payments.

Selecting the Incarcerated Individual

Before sending money, you’ll need to select the incarcerated individual you want to send money to. You’ll also have to know their inmate ID, which varies according to the correctional institution they are located in.

Additional Features

JPay Video and Videograms

Aside from money transfers, JPay offers videograms and video services to help you stay connected with your incarcerated loved ones. It’s almost like being there with them!

Email Service

Traditional mail is so last decade. Why not send an email through JPay? You’ll get a notification when your email is sent and read, giving you peace of mind.

Customer Support and More

Got issues? JPay’s customer support is just a call or click away. Check out the “Help” section in your account to find solutions to common problems.

Terms of Service

Oh, and don’t forget to read and agree to JPay’s terms of service before diving in. Better safe than sorry!


There you have it! A comprehensive guide on how to create a JPay account, make payments, and so much more. JPay makes it easy and secure to offer support and keep in touch with inmates in federal and state correctional facilities. It’s time to bring down the walls with the click of a button! So, what are you waiting for? Head over to the JPay official website or download the JPay app and start sending money, emails, and love today!

Frequently Asked Questions

  • How does JPay email work for inmates?

JPay email allows inmates to send and receive electronic messages. Inmates have access to a secure electronic messaging system provided by JPay. They can send and receive emails using designated kiosks or tablets within the correctional facility.

  • Is JPay free?

No, JPay is not entirely free. While the basic services may be free, certain features like sending money or accessing additional services may involve fees. It’s important to check the specific fees associated with the services you require.

  • What is JPay and how does it work?

JPay is a company that provides technology-related services for correctional facilities, including communication tools, payment systems, and educational resources. JPay works by enabling inmates to connect with the outside world through email, money transfers, and multimedia communications.

  • How much does JPay cost?

The costs associated with JPay services can vary depending on the specific service and the correctional facility. Sending money or using additional features may involve fees. It is recommended to review the fee structure provided by JPay or the facility you are dealing with.

  • Does JPay cost money?

As mentioned earlier, while JPay provides some free services, certain services like money transfers or additional features may include associated costs. You should check the details and fees before using these services.

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Bobbie Garcia is a tech enthusiast and computer engineer, known for sharing handy tech tips across various platforms.

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