How to Delete Joom Account Permanently: A Step-by-Step Guide

Joom is an online popular e-commerce platform having 400 million users worldwide. However, there may come a time when you decide to part ways with the platform. There could be various reasons like privacy concerns, dissatisfaction with the service, or simply a change in your online shopping habits, knowing how to delete your Joom account is essential. In this blog post, you will learn how to delete Joom account step-by-step.

What is Joom?

Joom is one of the largest e-commerce and fintech companies with headquarters in Latvia, Riga, and additional operations in various countries including China, Hong Kong, the USA, Germany, and Luxembourg. This online shopping platform serves as a global marketplace, primarily sourcing goods from Asia and Europe. Known for its affordable pricing, Joom offers a wide range of products, allowing users to shop from anywhere in the world. It has carved out a niche for itself by providing a seamless shopping experience combined with competitive prices.

Why Delete My Joom Account?

Before diving into the deletion process, it’s crucial to understand why you might want to delete your Joom account. Here are some common reasons:

Privacy Concerns

You might be uncomfortable with how Joom handles your personal information, payment details, or browsing history.

Dissatisfaction with the Platform

You may not be happy with the services, products, or overall user experience on Joom.

Unwanted Notifications

Joom may send you too many promotional emails or app notifications that you find annoying.

Multiple Accounts

You may have accidentally created multiple Joom accounts, leading to confusion or payment issues. If you’re also looking to declutter other online shopping accounts, you might find our guide on how to delete your Zappos account useful.

Account Security

If you suspect unauthorized access to your account, it’s best to delete it immediately.

Preparing to Delete Your Joom Account

Before you jump into the deletion process, a bit of preparation can go a long way in ensuring a smooth experience. Here are some key steps to consider:

Back-Up Your Data

First and foremost, make sure to back up any important information associated with your Joom account. This could include your order history, tracking numbers, or any other data you may need in the future. It’s always better to have a record of this information before you permanently delete your account.

Cancel Any Subscriptions and Resolve Pending Orders

If you have any ongoing subscriptions through Joom, it’s crucial to cancel them before you proceed with the account deletion. This will prevent any unexpected charges after your account is closed. Additionally, if you have any pending orders or transactions, it’s advisable to resolve them or wait for their completion before you delete your account. This ensures that you don’t face any complications related to orders that are in progress.

How to Delete Joom Account – A Step-by-Step Guide

Deleting a Joom account is a straightforward process. Depending on your preferences and access to resources, you can choose from multiple methods to delete your account. Here, we’ll explore four different ways to delete your Joom account.

Method 1: Using the Website

  1. Open a Web Browser: Use any web browser on your desktop or mobile device.
  2. Visit Joom’s Official Website: Navigate to Joom’s official website and log in to your account.
  3. Go to Account Settings Page: Scroll down to the bottom of the website and click on the “Settings” option.
  4. Select Account Option: In the settings, click on the “Account” option.
  5. Choose Delete Account: You’ll find the “Delete Account” option here. Click on it and follow the prompts to delete your account.

Once your request is submitted successfully, your account will be deleted permanently and you will not be able to recover your account.

This method is straightforward and is usually the go-to option for most users.

Method 2: Using the Mobile App

Step 1: Open the Joom App- Access the Joom app on your mobile device.

Open the Joom App

Step 2: Navigate to Profile: Click on the profile icon.

Navigate to Profile

Step 3: Click Sign in: Tap on the sign-in button to log in to your account.

Step-3 Tap on Sign In

Step 4: Select Login: Select any method to log in.

Step 4 Select Login

Step 5: Log in to your account: Use your Google account to log in.

Step 5 Log in to your account

Step 6: Select Google account: Select your Google account to log in.

Step 6: Select Google account

Step 7: Click on the Privacy Button: After successfully login, scroll down and tap on privacy & terms.

Step 7 Click on the Privacy Button

Step 8: Go to Personal Information: Tap on personal information.

Step 8 Go to Personal Information

Step 9: Click on Delete: In the personal information, click on the “Delete Data” option.

Step 9 Click on Delete

Step 10: Send Request: Click on the “Send a Request” button to send the account deletion request.

Step 10 Send Request

Step 11: Enter Credentials: Enter your email and click on delete my account button.

Step 11 Enter Credentials

Step 12: Final Step: After clicking the delete account button, your request will be submitted successfully. After verification, your account will be permanently deleted.

Step 12 Final Step

Note: This method only allows for temporary deactivation, not permanent deletion.

Video Guide

Method 3: Contacting Customer Support

Step 1: Visit Joom Website: Open a web browser and log in to your Joom account.

Step 2: Navigate to Support: Click on the “Support” link available on the navigation bar.

Step 1: Visit Joom Website

Step 3: Ask a Question: Scroll down to the “Haven’t found the answer?” section and click on “Ask a question.”

 Ask a Question

Step 4: Fill in Details: Provide your name, email, and reason for account deletion.

Fill in Details

Step 5: Send the Form: After filling in the details, click on the “Send” button.

Once your request is submitted successfully, Joom’s customer service team will notify you of further account deletion process. Follow the given instructions.

This method is useful if you’re facing issues with the standard deletion process or need additional assistance.

Method 4: Sending an Email

  1. Compose an Email: Open your email client and compose a new email.
  2. Address the Email: Send the email to Joom’s customer support at [email protected].
  3. Subject Line: Use “REQUEST FOR ACCOUNT DELETION” as the subject.
  4. Body of the Email: Provide a valid reason for deleting your account and include your account information like name, registered email, and contact number.

If you can’t write a concise and professional email, you can follow the below email sample:

This method is a bit slower and may take a few days for the process to complete, but it’s another avenue if you’re facing issues with other methods.

How to Reset Your Forgotten Password

Forgetting your password is a common issue, but it doesn’t have to be a roadblock in your journey to delete your Joom account. If you find yourself unable to remember your password, don’t worry; Joom has a straightforward process to help you reset it and gain access to your account again.

Steps to Reset Your Forgotten Password

  1. Navigate to the Login Page: Open the app or go to the website and head to the login page.
  2. Select “Forgot Password”: You’ll find this option usually below the password field. Click on it.
  3. Enter Your Email: Type in the email address associated with your Joom account.
  4. Receive Verification Code: Joom will send a verification code to your email. Check your inbox for this code.
  5. Enter the Code and Reset Password: Once you receive the code, enter it in the designated field on the Joom app or website. You’ll then be prompted to set a new password.

By following these simple steps, you can reset your password and proceed with deleting your Joom account as planned.

Alternatives To Deleting A Joom Account

Before you hit that irreversible “Delete Account” button, it’s worth considering some alternatives. Deleting your account is a permanent action that will erase all your data, order history, and any other information associated with your Joom account. If you’re having second thoughts or are looking for less drastic measures, here are some alternatives you might consider:

Deactivate Your Account

Deactivating your account is a less permanent solution that allows you to take a break from Joom without losing your data. When you deactivate your account, your profile becomes invisible, but your data remains intact. This option is ideal if you think you might want to reactivate your account in the future.

Steps to Deactivate:

  1. Open the Joom Application: Access the app on your mobile device.
  2. Go to Profile: Navigate to your profile section.
  3. Click on Settings: Find the settings option.
  4. Select Privacy Settings: Look for privacy settings within the menu.
  5. Choose Deactivate Account: Follow the prompts to complete the deactivation.

Remove Payment Information

If your primary concern is related to payment or financial information, you can opt to remove your payment methods instead of deleting your account. This way, you can continue to browse Joom without worrying about accidental charges.

Steps to Remove Payment Information:

  1. Access Settings: Go to your profile and find the settings option.
  2. Navigate to Payment Methods: Look for the payment methods section.
  3. Select and Delete: Choose the payment method you wish to remove and delete it.

Request Data Removal

If you’re concerned about data privacy but don’t want to delete your account, you can request Joom to remove your personal data. This action will erase your personal information but keep your account active, allowing you to continue using Joom’s services without the data you deem sensitive.

Steps to Request Data Removal:

  1. Contact Customer Support: Reach out to Joom’s customer service.
  2. Follow Their Guidelines: They will provide you with the necessary steps for data removal.

What Happens After Account Deletion?

Understanding the Consequences

  1. Your account and personal information will be permanently removed.
  2. You will no longer receive promotional emails or notifications from Joom.
  3. Any pending orders or refunds will be processed as usual.


  • Can I Reactivate My Joom Account After Deletion?

No, once your Joom account is permanently deleted, you cannot reactivate it. All your data, including order history and personal information, will be erased.

  • Is It Possible to Delete My Joom Account Using the Mobile Application?

You can deactivate your Joom account temporarily using the mobile application, but for permanent deletion, you’ll need to use the website or contact customer support.

  • What Happens to My Pending Orders After Account Deletion?

Your pending orders will be processed as usual even after your account is deleted. However, you won’t be able to track them since your account will no longer exist.

  • Can I Remove My Payment Information Instead of Deleting My Account?

Yes, you can remove your payment information from your Joom account if your primary concern is financial security. This action allows you to continue using Joom without the risk of accidental charges.

  • How Long Does It Take to Delete My Joom Account?

The time it takes to delete your Joom account can vary. If you’re using the website, the process is almost immediate after confirmation. However, if you’re contacting customer support, it may take a few days to process your request.

  • What Are the Alternatives to Deleting My Joom Account?

You can either deactivate your account temporarily, remove your payment information, or request the removal of your personal data if you’re looking for less drastic measures.

  • Is My Data Secure After Deletion?

Once your Joom account is deleted, all your personal data and account history are permanently erased, ensuring that your information is no longer stored on Joom’s servers.

Final Thoughts

Deleting your Joom account is a significant decision that should not be taken lightly. Whether you’re concerned about privacy, dissatisfied with the platform, or have other reasons, it’s crucial to be fully aware of the implications and alternatives before taking the final step. This comprehensive guide aims to provide you with all the information you need to make an informed decision. From understanding why you might want to delete your account to exploring different methods of deletion and considering alternatives, we’ve covered it all. We hope this guide helps you navigate the process smoothly and make the choice that’s right for you.

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Bobbie Garcia is a tech enthusiast and computer engineer, known for sharing handy tech tips across various platforms.

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