How to Cancel Subscription on Vodacom and Unsubscribe Content Services

What is Vodacom?

Vodacom is one of the South African telecommunications companies that provides a variety of services, including voice, messaging, data, and converged services to over 55 million customers. From its roots in South Africa, the company has expanded its operations to include networks in Tanzania, the Democratic Republic of the Congo, Mozambique, and Lesotho.

Understanding Vodacom Subscription Services

Vodacom offers a variety of services, from data bundles to content delivery services like games and news updates. These services are often bundled into subscriptions that can be managed through various methods, including the Vodacom App, USSD codes, and even SMS.

Types of Vodacom Subscriptions

  1. WASP Services: These are third-party services that often result in unsolicited charges. They include things like news updates and ringtones.
  2. V-Line Content Services: These are Vodacom’s own content services, including games and data bundles.
  3. Add to Bill Services: These are third-party services like Netflix or Spotify that you’ve added to your Vodacom bill.

Why You Might Want to Cancel Subscription on Vodacom

There are several reasons why you might want to close your Vodacom membership:

  1. Financial Savings: One of the most straightforward reasons to cancel is to save money. Subscriptions can add up, and before you know it, you’re spending a significant amount each month on services you barely use.
  2. Unwanted Services: Sometimes, you may find yourself subscribed to services you never intended to use. These could be additional features or services that were added without your explicit consent, leading to unwanted charges.
  3. Overwhelming Notifications: Are you tired of receiving constant SMS updates or notifications that you don’t find useful? Canceling such subscriptions can bring peace to your daily life.
  4. Airtime Drain: Some subscriptions use up your data in the background, affecting your data balance. If you notice a quicker data drain, it might be time to review and cancel some subscriptions.

Different Methods to Check Your Active Vodacom Subscription

Before you go ahead and close your Vodacom subscription, it’s essential to know which services you’re currently subscribed to. Here are some methods to check your active Vodacom subscriptions:

Check Your Subscriptions Using the USSD Code

  1. Open Your Phone’s Dial Pad: Access the dial pad on your mobile phone.
  2. Enter the Code: Dial *135*997# and press the call button.
  3. Follow the Prompts: You’ll see a menu with various options. Choose the one that says “Services” or “My Services.”
  4. View Your Subscriptions: A list of your active services will be displayed. Take note of the ones you wish to cancel.

Check Your Current Subscription Using the Vodacom App

  1. Open the Vodacom App: If you haven’t already, download the Vodacom App from the App Store or Google Play and log in.
  2. Navigate to ‘My Account’: Once logged in, go to the “My Account” section.
  3. Select ‘Manage Services’: Here, you’ll find an option for “Manage Services” or “Subscriptions.”
  4. View Your Subscriptions: A list of your active subscriptions will be displayed. You can choose which ones you want to close from here.

Check Your Vodacom Subscription Via Customer Service

  1. Call Customer Service: If you’re unable to check your subscriptions using the above methods, you can always call Vodacom’s customer service at 135 or 082 135.
  2. Ask for a List: Request a list of your active subscriptions. The customer service representative will provide you with the information you need.

Ways to Cancel Subscription on Vodacom

Using the Vodacom Application

  1. Download the Vodacom Application: If you haven’t already, download and install the Vodacom Application from the App Store or Google Play.
  2. Log In: Open the app and log in to your Vodacom account using your credentials.
  3. Navigate to Subscriptions: Go to the “More” tab and select “My Account.” From there, tap on “Subscriptions.”
  4. Cancel Subscription: Choose the subscription you want to close and follow the on-screen instructions to complete the cancellation.

Terminate Subscriptions Via USSD Code

  1. Dial the Code: On your phone, dial *135*997#.
  2. Follow the Prompts: The system will guide you through a series of prompts. Follow them to view your active subscriptions.
  3. Select and Cancel: Choose the subscription you wish to close and confirm the cancellation when prompted.

Cancel Subscriptions on Vodacom via SMS

  1. Compose a New SMS: Open your messaging app and start a new message.
  2. Type the Command: In the message body, type “STOP ALL.”
  3. Send to 31050: Send the composed message to the number 31050.
  4. Wait for Confirmation: You will receive a confirmation message indicating that the subscription has been canceled.

How to Cancel Subscription on Vodacom Via Email

  1. Compose an Email: Open your email client and start composing a new email.
  2. Recipient Address: In the ‘To’ field, enter the Vodacom customer service email address, which is usually [email protected].
  3. Subject Line: Make the subject line clear and to the point, such as “Request for Subscription Cancellation.”
  4. Body of the Email: In the email body, clearly state your request to close your subscription. Include all necessary details like your account number, the service you wish to close, and any other relevant information.
  5. Send the Email: Once you’ve double-checked all the information, hit the ‘Send’ button.
  6. Wait for Confirmation: You should receive a confirmation email from Vodacom acknowledging your request. Keep this email for your records.

How to Unsubscribe on Vodacom Services using the Website

If you’re more comfortable using a computer or prefer the layout of a website, Vodacom also offers the option to close subscriptions via their official website. Here’s how you can do it:

  1. Visit the Vodacom Website: Open your web browser and navigate to the Vodacom official website.
  2. Log In to Your Account: On the top-right corner of the homepage, you’ll find the “My Vodacom” button. Click on it and log in using your Vodacom credentials.
  3. Access ‘My Account’: Once logged in, go to the “My Account” section, usually found in the navigation menu.
  4. Find ‘Content Services’: In the “My Account” dashboard, look for a section labeled “Content Services” or something similar.
  5. Manage Subscriptions: Next to each subscription you’ll find a “Manage” button. Click on it.
  6. Cancel the Subscription: After clicking “Manage,” you’ll see an option to cancel the subscription. Click on “Cancel.”
  7. Confirm Your Action: A pop-up window might appear asking you to confirm the cancellation. Go ahead and confirm.
  8. Wait for Confirmation: You’ll receive a confirmation message or email stating that your subscription has been successfully canceled.

How to Cancel Content Services on Vodacom

If you’re subscribed to additional content services on Vodacom, such as V-Live, WASP services, or add-to-bill services, you might be wondering how to cancel them. Here are some methods to help you do just that:

Using USSD Code:

  1. Dial *135*997# on your Vodacom phone.
  2. Select the option to view and cancel your subscriptions.
  3. A list of your active subscriptions will be displayed.
  4. Choose the subscription you want to cancel and follow the on-screen instructions.

Using the My Vodacom Application:

  1. Open the My Vodacom application and log in to your account.
  2. Navigate to the “More” option under the “My Account” section.
  3. Tap on “Content Services.”
  4. A list of your active content services will be displayed.
  5. Select the subscription you want to cancel and tap on “Deactivate.”
  6. Follow the on-screen instructions to complete the cancellation process.


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Canceling a Vodacom subscription doesn’t have to be a hassle. Whether you prefer using the Vodacom Application, USSD codes, or even SMS, the process is straightforward. Always remember to check your active subscriptions first to avoid canceling services you still need. If you encounter any issues, Vodacom’s customer service is always there to assist you.

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Bobbie Garcia is a tech enthusiast and computer engineer, known for sharing handy tech tips across various platforms.

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