How to Create Centrelink Account: Your Comprehensive Australian Guide for 2023

In Australia, Centrelink provides a range of essential services, from income support to healthcare. Whether you’re dealing with pandemic woes or planning for aged care, understanding how to create Centrelink account is crucial for accessing these services. This guide aims to give you a step-by-step rundown on how to apply for a Centrelink account, link it with your myGov account, and much more.

Why You Need a Centrelink Account

Access to Services Australia

Owning a Centrelink account provides you with a key to a broad range of services offered by Services Australia. This includes access to Medicare, Child Support, and even Workforce Australia programs, which are vital for every Australian citizen.

Centrelink Payment and More

Payments like the JobSeeker Payment, support payments, and many others can only be accessed and managed via a Centrelink account. You can claim a payment, monitor your income, and even handle your support payments, all in one place.

Getting Started: The Basics of Centrelink Online Account

Eligibility Criteria

Before you apply for a Centrelink account, make sure you’re eligible. Generally, you must be an Australian citizen. Different services have varying eligibility criteria, so check them thoroughly before proceeding.

What You’ll Need

  • Customer Reference Number (CRN): Also known as your Centrelink ID, it’s essential for account creation.
  • Personal Information: This includes your name, date of birth, and other personal details.
  • Supporting Documentation: ID proof like your passport.

Step-by-Step Guide How to Create Centrelink Account

Creating a myGov Account

Before creating a Centrelink account, you must have a myGov account. If you haven’t got one, here’s how to create a myGov account:

  1. Visit the myGov Website: Access the site and click on the “Create an Account” button.
  2. Select a Username and Password: Make sure to choose a secure password.
  3. Answer Security Questions: This step will ensure your account is well-protected.

Linking Centrelink to myGov

Once you’ve successfully created your myGov account, it’s time to link it to Centrelink:

  1. Log into myGov: Use your username and password to log in.
  2. Navigate to the Menu: Once logged in, find the ‘Services’ option in the menu.
  3. Select ‘Centrelink’: You’ll find it under Services Australia.
  4. Enter CRN: Enter your Customer Reference Number and personal details.
  5. Submit: After verifying all information, click the ‘Submit’ button to link the accounts.

Video Guide

Terms of Use and Privacy

When registering, make sure to read and understand the terms of use and privacy policies. Your personal information will be handled securely, often in line with the Australian Taxation Office and other Australian Government agency protocols.

Frequently Asked Questions

  • Is there a Fee to Create a Centrelink Online Account?

No, it’s free to create and manage your account.

  • How do I Reset My Password?

You can easily reset it through the Centrelink or myGov website by following the ‘Forgot Password’ instructions.

  • Can I Access Centrelink Services Without an Online Account?

Yes, but it’s less convenient. The Centrelink office can provide services, but having an online account gives you 24/7 access.

  • How to Claim a Payment?

Once logged into your Centrelink account, navigate to the ‘Payments’ section, and follow the instructions to claim your payment.


Creating a Centrelink online account may seem like a daunting task, but it’s actually straightforward. From finding your old CRN to linking your myGov and Centrelink accounts, the process is designed to be user-friendly. So, what are you waiting for? Create your Centrelink online account today and gain access to a myriad of vital services provided by the Australian government.

Remember, if you encounter any issues, the Centrelink hotline operates till 5 p.m., and they are always ready to help you out. So go on, take the plunge, and join millions of Australians in utilizing this indispensable service.

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Bobbie Garcia is a tech enthusiast and computer engineer, known for sharing handy tech tips across various platforms.

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