How to Delete PalmPay Account: A Comprehensive Guide

At A Glance: To delete PalmPay account via the app, log in and go to “My Account.” Navigate to “Support Centre,” select “Account Issues,” and tap “Deactivate my account.” Follow the prompts to complete the process. To delete your account via email, send an email to [email protected] with the subject “Request to Delete PalmPay Account,” and follow the instructions you receive.

So, you’ve decided to part ways with PalmPay, the popular mobile payment platform. Whether you’re concerned about security, frustrated with customer service, or simply want to switch to another payment service, deleting your PalmPay account is a significant step. This article will guide you through the process, ensuring that you don’t miss any crucial details.

What is PalmPay?

PalmPay is a mobile payment service that aims to make financial transactions a rewarding experience, particularly for users in Nigeria. The platform allows you to manage your money in a way that’s both convenient and secure. Whether you’re sending money to friends and family, buying airtime, or paying bills, PalmPay has got you covered.

Why Delete Your PalmPay Account?

  1. Security Concerns: If you’ve experienced unauthorized transactions or suspect fraudulent activity, it might be best to close your account.
  2. Customer Service Issues: Poor customer service can be a deal-breaker for many users.
  3. Switching Platforms: Found another payment platform that offers better features or lower fees? That’s a valid reason to switch.
  4. Geographical Constraints: If you’re moving to a location where PalmPay isn’t available, you’ll need to close your account.
  5. Financial Strategy: Some people close their accounts to minimize their digital footprint for security reasons.

Things to Consider Before Close Your Palmpay Account

Clear Pending Transactions

Before you proceed with the account deletion, make sure to clear any pending transactions. This will prevent any complications during the account closure process.

Backup Important Data

If you have essential transaction records, it’s advisable to back them up. Once the account is deleted, this data will be lost forever.

If you’re also considering stepping back from other financial platforms, you might find our guide on how to delete your Webull account useful.

How to Deactivate Your PalmPay Account: A Step-by-Step Guide

Here’s a straightforward guide to help you deactivate your PalmPay account:

Steps to Deactivate Your PalmPay Account Via App

Step 1: Open the PalmPay app and log in with your username and password.

Step 2: Tap on the “My Account” icon.

Step 3: Access the “Support Centre” or “Help Center.”

Step 4: Select “Account Issues.”

Step 5: Tap “Deactivate my account.”

Step 6: Choose a reason for deactivation.

Step 7: Confirm deactivation.

Step 8: Enter the received verification code.

Step 9: Provide optional feedback.

Step 10: Finalize account deactivation.

Steps to Delete PalmPay account via Email

Step 1: Log into the email account linked to your PalmPay account.

Step 2: Compose a new email.

Step 3: Address the email to [email protected].

Step 4: Set the subject line as “Request to Delete PalmPay Account.”

Step 5: State your wish to delete the account in the email body.

Step 6: Send the composed email.

Step 7: Wait for a response from PalmPay customer support.

Step 8: Follow any additional instructions provided.

Step 9: Receive final email confirmation of account deletion.

How to Reactivate Your PalmPay Account

You’ve decided you want to use your PalmPay account again. Maybe you fixed the problems that made you stop using it, or maybe you just missed how easy it was to use. Good news—you can turn your PalmPay account back on. Here’s an easy guide to help you do it.

Step 1: Open the PalmPay app on your device.

Step 2: Log in using previous credentials.

Step 3: Go to “Contact Us” or “Support.”

Step 4: Choose “Reactivate Account.”

Step 5: Follow instructions from customer support.

Step 6: Verify your identity as needed.

Step 7: Receive reactivation confirmation.

Step 8: Access your reactivated account

Consequences of Closing or Deactivating Your PalmPay Account

Loss of Account Access

Once your account is closed or deactivated, you won’t be able to log in or use any of PalmPay’s services.

Funds and Transactions

Any remaining funds in your account may either be forfeited or returned to you, depending on PalmPay’s policies.

Payment Methods

All your saved payment methods, like linked bank accounts or cards, will be deactivated for PalmPay transactions.

Data Retention

PalmPay may keep some of your account information for legal reasons or internal records, but your personal and financial data should be secure according to their privacy policy.


You’ll stop receiving any communications from PalmPay, such as promotional emails or account-related notifications.

Reactivation Possibility

In some cases, you might have the option to reactivate your account in the future, although the process and requirements may vary.


Is it possible to reactivate my PalmPay account after deactivation?

Yes, you can reactivate your account by contacting PalmPay’s customer support. You’ll likely need to verify your identity before the account is reactivated.

What happens to my transaction history after account deletion?

Once you delete your PalmPay account, you’ll lose access to your transaction history. It’s advisable to download or save this information before proceeding with account closure.

How long does it take to permanently delete my account?

The time frame can vary, but it usually takes a few business days to complete the account deletion process after you’ve verified your identity and followed all the steps.

Can I close my PalmPay account if I have a pending balance or transactions?

It’s recommended to clear any pending balances or transactions before attempting to close your account. Failure to do so may delay or complicate the account closure process.

What should I do if I encounter issues while trying to close my PalmPay account?

If you’re facing difficulties, the best course of action is to contact PalmPay’s customer support for assistance. They can guide you through any challenges you might be experiencing.

Do I need to manually cancel any subscriptions linked to my PalmPay account?

Yes, deleting your PalmPay account won’t automatically cancel any linked subscriptions. Make sure to manually cancel these before closing your account.

Is my data secure after I delete my PalmPay account?

PalmPay takes data privacy seriously. Once your account is deleted, your personal information is permanently removed from their servers.


In summary, this guide has covered everything you need to know about deleting your PalmPay account, from the reasons you might have for leaving to the steps for deactivation. It’s a big decision with lasting impacts, like losing access to your funds and transaction history. Make sure you’ve considered all angles and followed the guide carefully before you take the final step.  If you encounter any issues, don’t hesitate to contact PalmPay’s customer support for assistance.

Additional Resources

Sharing Is Caring:

Bobbie Garcia is a tech enthusiast and computer engineer, known for sharing handy tech tips across various platforms.

Leave a Comment